Terms of Business

Opening Hours

Our office hours for the Christmas period are 9.00am - 8.00pm, 7 days a week. Opening times may be reduced during quieter periods. Voicemail ordering at all other times. As soon as your order is placed, payment will be debited and goods reserved for you.

Please note the offices will be closed on 24th to 28th December, 31st December and 1st to 3rd January 2012.

Delivery period

Goods will be despatched in good time to arrive between 1 and 24 December. We regret we cannot deliver on specific dates. The majority of our products are sent by first class post, except larger items that are despatched by Parcel Force. If several items have been ordered, whether to different or same addresses, these will be despatched separately and therefore may not arrive on the same day.

Special delivery instructions

If you or the recipient of your gift is unlikely to be at home to take delivery, we are happy to include a short message on the address label with instructions for the postman: for example, please leave in the porch, with a neighbour, in the garage, etc. Please provide these special instructions at the time of placing your order.

Despatch of the product by Thompson & Morgan (Young Plants) Limited constitutes acceptance of the order by Thompson & Morgan (Young Plants) Limited.

Availability of products

We endeavour to ensure our stock levels are adequate for the anticipated demand. In exceptional circumstances, rather than disappoint you by not supplying a product, we will send a substitute of equal or higher value. If you are not happy with the substitute, it may be returned it to us immediately for a full refund.

Items should be sent to:

Thompson & Morgan (Young Plants) Limited,

FREEPOST,

PO Box 520,

GUERNSEY GY1 6EG.

Please also include a covering note stating that you require a refund. We will endeavour to supply products as featured, but occasionally baskets, pots and decorations may vary.

Quality

It is not uncommon for some discolouration of the foliage to take place while the plants and bulbs are contained in a dark box during transit, but rest assured that the foliage will return to its normal, healthy colour within a few days. If after a couple of days the plants do not perk up, please bring the problem to our attention. Should any product that arrives after 17 December not be up to standard, we regret that we will be unable to despatch a replacement item until the first working week of January, subject to availability.

P&P Charges

Unless otherwise stated all selling prices quoted are inclusive of reasonable postage and packing. We make a nominal charge for picking and processing orders. All such P&P charges are shown separately and added automatically to your shopping basket. *The P&P charge is for processing and picking each order.

Customer Care

We strive to provide the best possible products and level of service we can, but we are not perfect and occasionally we may fall below our own high standards. Our experienced Customer Care staff are there to assist you if you do encounter problems. Their aim is to respond promptly and efficiently to all comments, and at the outset within 10 working days of receipt to ensure you, the customer, receive 100% satisfaction at all times.

Contacting Us

You can ring us on 0844 573 6011 from 9am to 8pm, Monday to Sunday, and you can email us. Your enquiry will be dealt with in a friendly and efficient manner by our team of dedicated operators who are always happy to help. Please note, some calls may be recorded for training purposes. The rate per minute to call our Customer Care team is the equivalent of BT’s average national rate of 5p per minute.

100% Customer Satisfaction Guarantee

We promise to supply only top quality products, securely packaged so they reach you in prime condition.

• Should there be any damage to your gift, or if your gift does not meet your expectations for any reason, please advise us within 14 days of receipt. We will replace the product (subject to availability) or credit the purchase price. Refunds are only payable to the original purchaser of the gift.
• If your plant or bulbs show no signs of healthy growth, provided the care instructions supplied have been followed exactly, we will replace the item (subject to availability), or credit the purchase price. Please advise us within 30 days of receipt. Refunds are only payable to the original purchaser of the gift.

We cannot accept responsibility for items that fail to grow due to extreme weather conditions, over- or underwatering, or which have not been cared for according to the easy-to-follow instructions supplied. Our liability is restricted to the purchase price of the item ordered. Prices quoted are inclusive of reasonable postage and packing unless otherwise stated.

Please retain your order acknowledgement letter as proof of purchase.

Please note that no refund/replacement claims can be made after 31st January.

Our Shared Responsibility

We undertake to supply your order in prime condition and we ask that you carefully follow the growing instructions provided to enable you to get the best possible performance from your purchase. We do understand that when dealing with living plants problems may occasionally arise despite our mutual best efforts. In these instances, we ask you to draw the problem to our attention so that we may help wherever we can. However, if your plants or bulbs do not grow properly due to negligence on your part, while we may share your disappointment, we regret we cannot share your loss. We promise to do our job to the highest standards, and we rely on you to use your best endeavours to achieve the optimum results.

Overseas Customers

Due to the nature of the products featured on the Christmas Gifts website, we are only able to deliver them to addresses in the UK. This also means that any special offers featured in the shopping basket are unavailable to customers outside the UK.

Your contract for supply of goods is with:

Christmas Gifts
Thompson & Morgan (Young Plants) Ltd
Freepost
PO Box 99
Sudbury
CO10 6ZZ